Fix Orbi Satellite Not Connecting Issue

No doubt, having a reliable and seamless WiFi network is becoming dependable these days. Netgear Orbi is well-known for mesh setups that can cover larger houses and multi-story offices for WiFi signals and can fulfill that excessive requirement for the internet. Although these mesh systems come with easy to install setup processes, you can perform that easily with a little effort and less time. But, in frequent cases, you might face an issue like the Orbi satellite not connecting which can frustrate you too much. In this blog, we will discuss some possible reasons behind the issue and relevant solutions as well to resolve that. So, continue to read the page carefully.

How Does Orbi Satellite Connect And Work?

Basically, the Orbi mesh setup comes with one main router and other satellites or nodes which can amplify existing signals. After attaching them together and placing them ideally, you will be able to get the WiFi signals throughout every corner of the house. In the setup process, the main Orbi router connects to the existing modem and another satellite attaches to the Orbi router with an ethernet wire and makes a combined mesh network.

Possible Causes Behind The Error

Although you might configure the Orbi mesh setup perfectly, by using the Netgear Orbi login and setup portals. But, there can be a number of technical glitches that may lead you to face the Orbi satellite not connecting errors. Here are the most usual reasons behind this situation, which you must verify once prior to applying the troubleshooting tips.

• The Orbi router and satellites are not placed ideally or there is much distance between them.
• Your house’s electrical appliances and metallic things are interrupting the WiFi signals.
• The ethernet wire you are using is broken or has a sign of tear or wear on it.
• The Orbi satellite is not getting a proper electricity supply that’s why it is not able to make a connection.
• Your Orbi router is not configured perfectly or the login and other credentials are used inaccurately.
• There can be a fault in the Orbi mesh setup’s advanced wireless settings.

Troubleshoot The Orbi Satellites Connectivity Errors

To get the Orbi satellites connected or to fix the errors, use these resolving points. Which includes changing the power plug, location, and many other options.

Power Cycle The Router And Satellite

If there is any temporary technical glitch or interrupted power supply, then reboot both devices once. Disconnect the router and satellite from the power sockets and leave them unplugged for some time. Replug both devices and let them reboot completely. But, try to choose the other power outlets to avoid the electricity interruptions and try connecting the satellite to the router now.

Choose Other Locations For Both Devices

While plugging the router and satellite this time, try to change their placement as well. Make sure the satellite is within a reasonable range of the Orbi router so that both can connect tightly through an ethernet wire. Moreover, try to place them away from thick walls, metallic and electrical things that can absorb WiFi signals. In fact, try to move both devices to different locations.

Check Signals Strength And Settings

After relocating the router and satellite, use a WiFi testing app to check the signal strength. There must be enough strong WiFi signals so that your satellite gets connected to the router strongly. Besides that, confirm the SSID network name and password, whether they are the same or not for both devices. To check this, access the router’s web interface and go to the wireless settings.

Update The Orbi Router’s Firmware

Apart from those troubleshooting points, it is also necessary to check the router’s firmware version that is updated or not. As outdated firmware can cause connectivity issues for sure. Visit the router’s web management portal and check for the latest update there. If there is any update available, then do the firmware update after downloading the file and by using the screen instructions.

Reset The Router And Reconfigure It

If all the above-mentioned points fail, then performing a factory reset of the router and satellite might help you. To do this, locate the reset button on both devices and press them separately. Hold both buttons for a few seconds and let them reset and turn to the actual state. Later, configure the Orbi router again after doing the Netgear Orbi login process and try to connect it to the satellite.

Now, we anticipate that you will be successful in connecting your satellite to the Orbi router with a strong connection. But, if you fail or are looking for more help, then opt to get our Netgear Orbi Customer Service. Either choose to call us at +1 716-992-6370 or mail us at [email protected].