Orbi RBK13 is Not Syncing? Here’s the Solution
The Orbi RBK13 is a high-performance wireless WiFi device that uses award-winning technology. It delivers incredibly high-speed internet and extended network coverage. However, to make the best use of this high-speed internet device, you first need to sync the device. But, if your Orbi RBK13 is not syncing, we can help you fix it. But before we come to this point, let’s find out the correct way to sync the Orbi RBK13 device manually.
Manually Syncing the Orbi RBK13
Here are a few mandatory steps that you need to do to complete sync the Orbi RBK13:
- Put your Orbi router close to your RBK13 satellite
- Ensure that the satellite is turned on
- The Orbi satellite’s Power LED is located on the front
- Make sure the power adapter is properly plugged in if the Power LED does not illuminate
- Watch for the white pulse of the satellite LED
- On the back of your RBK13 router, click the Sync button
- Press the Sync button on the rear of your RBK13 satellite in two minutes
- The LEDs on your Orbi satellite light up in either solid amber or the solid blue
Orbi RBK13 Syncing Light Descriptions
During the process of Orbi RBK13 synchronization, you will either notice a solid amber or solid blue LED light. If you don’t know what these lights mean, here are the short descriptions for your understanding:
- Solid Amber: If the LED remains solid amber for 90 to 180 seconds, your satellite and router may not have synchronized. Your Orbi router and satellite should be placed closer to one another.
- Solid Blue: Your router and satellite have successfully synchronized if the LED is solid blue for 90 to 180 seconds.
Troubleshooting the Orbi RBK is Not Syncing Issue
If your Orbi RBK13 is not syncing, there are a few effective troubleshooting steps that you can utilize to fix the issue. Some of the most effective and tested ones include the following:
Power Cycle the Device
To run a power cycle on your Orbi devices, first, turn off your satellite and router on the Orbi network. Then, disconnect them from the power source. Give them around 30 seconds before plugging them back in and turning them on. Permit the hardware to start up completely.
Check the Physical Connections
Verify that all of the wires and connectors between your Orbi router and satellite are secure and inserted properly. Ensure that the Ethernet wire is firmly attached to both devices.
Reset the Orbi System
Try resetting your Orbi system if power cycling doesn’t fix the synchronization problem. Find the reset button on the Orbi satellite and router’s rear. Press and hold the reset button for around 10 seconds or until the LEDs on the devices begin to flash, using a paperclip or other similar object. The electronics will be reset to their original factory defaults. The Orbi system needs to be reconfigured after the Orbi devices have been reset. To access the Orbi setup wi
zard, either download the Orbi app for your smartphone or open a web browser. To connect and set up your Orbi satellite and router, follow the following instructions. Make sure you select the appropriate sync option during setup.
Make sure your Orbi devices are running the most recent firmware version by updating the firmware. Updates to firmware frequently include fixes and enhancements for bugs that affect syncing. Any available firmware updates for your Orbi RBK13 system can be downloaded and installed using the Orbi app or the manufacturer’s website.
Perfect the Placement of Your Devices
Make sure the Orbi router and satellite are positioned at an acceptable distance from one another to check the wireless signal strength. Use the Orbi app or a Wi-Fi analyzer app to check the signal strength. Consider moving the satellite closer to the router if the signal is weak, or clearing any obstacles that might be getting in the way of the wireless connection.
Remove Devices and Objects That Interfere With the Network
Other electronic equipment, such as cordless phones, baby monitors, or microwave ovens, can obtrusively transmit data that interferes with Wi-Fi. To avoid any interference, try turning off or moving such gadgets away from your Orbi system.
Contact Our Orbi Customer Service
The best course of action is to contact Netgear Orbi customer service or use their online support tools if none of the aforementioned fixes the syncing problem. They can offer detailed troubleshooting instructions or assist in figuring out whether a hardware issue is present.
Throughout the troubleshooting process, keep in mind to consult the Orbi RBK13 user manual or the manufacturer’s documentation for comprehensive instructions and help.
Hopefully, this article has been informative and useful for you. We believe now you will not face the Orbi RKB syncing issue again. In case you face that issue again, we would recommend you contacting our support services.