Orbi Offline: How To Get Back Online?

Orbi not connected to internet is a very common problem that Netgear users often report. No doubt Netgear is a popular and reliable brand but no matter the status, none of the tech gadgets is immune from tech hiccups. This connectivity problem can occur because of various reasons, like pending firmware updates, non-strategic placement of the Orbi, problems with the modem, incorrect configuration and most importantly there could be chances of problem from the end of your Internet Service Provider. So before you proceed towards any troubleshooting step, first connect with the service provider, if everything is perfect from their end, only then head to these below written solutions. 

Right Configuration Steps

Firstly, for solving Orbi not connected to internet problem, you must check if you have followed the right setup steps or not. These are the right steps:

• Disconnect existing router form modem and reboot the modem. 
• Take an Ethernet wire. With its help connect the modem to the Orbi’s internet port. 
• Thereafter, activate the Orbi and let it boot up. 
• Up next, take your smart device. With the help of another Ethernet wire, pair it up with the Orbi unit. 
• Now launch a web browser. Go to the browser’s URL field. Into it type orbilogin.com and push enter. 
• Read the terms of use and after agreeing to them, click on Next. 
• Now you just have to follow the guidance that the interface shows you up on your screen one by one. When you follow this setup guidance, you’ll surely get your Orbi connected to the internet. 

Scan For Updates 

Sometimes users neglect the pending updates and as a result the problem of Orbi not connected to internet suddenly pops out. So login into the Orbi App. Then go to the Menu option and from there select the option of Settings. There you’ll find the router settings option, tap on it. Then scroll down and tap on check for updates option. Now if you find the updates, follow the app guidance for its immediate installation. 

Reposition The Orbi Strategically 

If your Orbi unit is surrounded by metal and electronic objects like bluetooth devices, fish tanks, cctv cameras, aluminium doors, cordless phones, refrigerator, ceiling fans, microwave then Orbi not connected to internet problem will surely frustrate you. So you must keep the Orbi away from such gadgets, in an open, well ventilated and on some higher elevations. 

Rebooting Can Also Help

Sometimes a simple restarting of the Orbi unit as well as the modem can also fix the Orbi not connected to internet problem. So for doing the same, first disconnect the power then also pull off other wires. Now wait for a couple of seconds and then replug everything back to its original settings. As you’ll repower the device, you might get back online. But if still the issue persists then you should head to the factory reset as this is the only option you are left with before seeking assistance from any tech expert. 

For more help, feel free to call, mail or chat with our experts.